BOOKING CONDITIONS

All activities and tours will hereafter be referred to as tours. All bookings are made with Ammarnäsfjällens Islandshästar (hereafter called the company or we). All the information provided on the website is, to the best of our knowledge or belief, correct at the time of publication. We will advise you of any changes that are fundamental to the contract or which we believe will affect the enjoyment of the holiday.

1. BOOKING
You must complete and sign a booking form and send this to us with a deposit of 1000 SEK/pers within 10 days after receiving the booking confirmation. Once the booking has been confirmed, the deposit will only be refunded as shown in sektion 4: In the case of booking made less than 30 days before the holiday begins we require payment in full. You must be at least 18 years old to make a booking. A contract is made when we accept your booking and send you a written confirmation and invoice. If we cannot accept the booking, any money will be promptly refunded. We reserve the right to decline any booking.

2. PAYMENT
We hold your deposit towards the full cost of the holiday. The balance must be received by us no later than 30 days prior to the start of the holiday. Late bookings can sometimes be accepted within this time and your invoice will state when the balance is payable. Should the balance fail to reach us by the date specified on your invoice, we reserve the right to cancel your booking without refund. All payments must be made in SEK (Swedish kronor). All other kinds of payment will incur additional charges.

3. ALTERATIONS BY YOU
If you wish to make any alterations to your holiday we will make every effort to accommodate these, but cannot guarantee this is possible. If alterations you request are possible, these will of course be subject to any amendment or other charges imposed by any relevant supplier, and a sum of 200 SEK to cover our administrative costs. Requests for amendments must be made in writing by the person whose signature appears on the booking form.

4. CANCELLATION BY YOU
Any cancellation by you must be made in writing. The date on the letter or e-mail received by us will determine the cancellation charges applicable. The cancellation charges are expressed as a percentage of the total tour price. These charges are as follows:

• Cancellation....
   -      0-14 days before commencement of the tour:            100 % of total cost. (see below *)
   -    15-30 days before commencement of the tour:              50 % of total cost
   -    31-45 days before commencement of the tour:             100 % loss of deposit cost
   -    46--> days before commencement of the tour:               50 % loss of deposit cost
   -  * Cancellation less than 14 days before commencement of the tour  will be accepted only by showing doctor´s certificate:  a cost of 300 SEK 
        will not be refunded.

5. ALTERATIONS BY US
It is unlikely we will have to make changes to your holiday, but we do plan the arrangements many months in advance. Occasionally changes may be made, which we reserve the right to do at any time. Most of these changes are minor and we will advise you at the earliest possible date, but we are not obliged to do so or to pay you compensation. A minor change is any change apart from a major change as defined below.

6. CANCELLATION BY US
When a change is a major change, we will advise you as soon as possible. You will then have the choice of accepting the change, taking an alternative holiday (and where this is of a lower price we will refund the difference), or withdrawing from the contract and accepting a full refund of all monies paid. Major changes are cancellation due to underbooking or force majeure. Underbooking is the situation in which the minimum number of bookings required to run tours is not met, and if we have to cancel a tour for this reason, we will do so not less than 30 days prior to the tour beginning. Force majeure is unusual and unforeseeable circumstances beyond our control, the consequence of which neither we nor our suppliers could avoid, even with the exercise of all due care, examples of which are war or threat of war, riots, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, fire or adverse weather conditions, level of water in rivers or similar events beyond our control. In the unlikely event that we become unable to provide a significant proportion of the services you have booked, we will make alternative arrangement for you at no extra charge.

7. HEALTH, PASSPORTS, (VISA) AND DOCUMENTS
All passengers must be fit to travel at the time of booking and expect to still be so at the time of travel. Many, but not all, of our holidays may not be suitable for people with certain disabilities and medical conditions. Please ask us if in any doubt. In any case, if any client suffers from any disability or medical condition which may affect the running of the holiday, they must provide us with full details before the balance is due. We reserve the right to cancel a booking and impose the appropriate cancellation charges if such details are not provided. We further reserve the right to decline any booking whenever we feel unable to accommodate the particular needs of a particular client on that trip. It is the responsibility of each passenger to ensure that they have a valid passport and any applicable visas and vaccinations at the time of travel.
All information and advice given by us on visas, vaccinations, climate, clothing baggage, special equipment etc. is given in good faith.

8. HOLIDAY PARTICIPATION
It is a condition of participating in one of our holidays that you agree to accept the authority of any decisions of our employees, local guides and tour leaders whilst on holiday with us. If in the opinion of such person your health or conduct at any time, before or after departure, appears likely to endanger the safe, comfortable or happy progress of a holiday, you may be excluded from all or part of the tour, and any additional costs incurred by you as a result of such exclusion will be your responsibility. Any person excluded from a tour shall have no cause for complaint or refund. In the case of ill health we may make such arrangement as we see fit and recover any resulting cost from you.
You acknowledge that the nature of travel is adventurous and that as such tours may involve a significant amount of personal risk. These include, injury, disease, loss or damage to property, inconvenience and discomfort.
You must at all times strictly comply with the laws, customs, foreign exchange and drug regulations of the country visited. Should you fail to do so then you may be ordered to leave the tour without recourse to any refund and without any legal claims against the company.

9. TOURS, GUIDES AND WILDLIFE
The types of travel we offer requires flexibility and must allow for alternatives. The outline itinerary as given for each tour must therefore be taken as an indication of what each trip may accomplish, not as a contractual obligation on the part of the company. The final decision on the itinerary and conduct of any tour will be taken by the local guide in the interest of the group and/or clients as a whole. It is understood that the route schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events. It is not possible for us to guarantee sightings of wildlife. We strongly condemn the collecting of any specimen from the natural world. Our holidays provide the opportunity to photograph wildlife only; not to disturb it! All our local guides have the right to dismiss any member of a group who insists on collecting plant, insect or other living material.

10. OUR RESPONSIBILITY
We accept liability for the proper performance of the holiday sold to you. We cannot accept liability in the following circumstances:
a) if the failure or improper performance is your fault or the fault of any member of your party.
b) if the failure is the fault of someone else connected with the provision of events, travel or itinerary which you or third parties unconnected with us have arranged.
c) liability arising out of use of our services for special projects or research whether in connection with study, employment or otherwise.
d) liability for any loss or damage that has special financial consequences.
e) any unusual or unforeseeable circumstances beyond our reasonable control.
Please note that in any event that any compensation is payable by us to you such compensation will not exceed twice the cost of your holiday.
Nothing in this agreement shall exclude or limit in any way our liability for fraud or for death or personal injury caused by our negligence or the negligence of our employees, agents, contractors or suppliers.

Copyright © 2004 Ammarnäsfjällens Islandshästar
Changed: 09 oktober 2007